SHIPPING POLICY

• All standard orders of in-stock items will be processed and leave the warehouse within 2-3 business days via reputable courier companies.
• You can reach us at support@blueballoontoys.com or call/WhatsApp us at 8042857474 between 11 AM-7 PM, Monday- Friday in case of any queries.
• You will receive an email and/or text message with tracking details once your order has been dispatched.
• We deliver to most parts of India within 3-7 working days. While we use reputable couriers and work around the clock to ensure your order reaches in time, Blue Balloon Toys cannot be held responsible for shipping delays due to natural disasters, strikes, bank holidays or situations beyond our control.

 

SHIPPING CHARGES

• A fixed charge of INR 120 will be levied on the product below INR 1299. Purchase on and above INR 1299 is eligible for free delivery.
•  Free shipping is not applicable on bulk orders.

 

• The shipping charges applicable are not refundable in the case of the return of the product or the order.

 

TRACKING PACKAGES

• As soon as your order is dispatched from our warehouse, you will receive an email or text message along with the tracking details for your product.
• The "track order" option is available in the menu for easy tracking any time of the day
• Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.

CUSTOMER REJECTS/ UNDELIVERABLE ORDERS

• There will be a total of 3 delivery attempts made by our courier partners after which the goods will be returned to us. If the goods remain undelivered after 3 attempts, the refund will be given after deducting the shipping charges if applicable.

 

PRE-BOOKING

• Such items are expected to be released soon and can be pre-booked for a customer. The item will be shipped to the customer within 5 working days of Blue Balloon Toys receiving the first shipment from the respective brand.

* Free shipping is not applicable on bulk orders.