PRE-ORDER TERMS AND CONDITIONS
Welcome to Blue Balloon Toys! We are excited to offer you the opportunity to pre-order exclusive and highly sought-after collectibles. To ensure a smooth and transparent pre-order process, please review the following terms and conditions. By placing a pre-order with us, you agree to these terms.
- Pre-Order Process:
- To secure a pre-order, customers are required to pay a 50% advance of the total purchase price.
- This advance payment will be used to reserve the item directly with our distributor.
- Payment:
- The 50% advance payment must be made at the time of placing the pre-order.
- The remaining 50% balance must be paid in full before the item is shipped to the customer.
- Payment can be made through the payment methods available on our website.
- Reservation and Fulfilment:
- Once the advance payment is received, the item will be reserved with our distributor.
- We will notify you about the item arrival date, tentative shipment date and the balance due.
- Pre-order items are subject to availability from the distributor and may be delayed due to factors beyond our control.
- Cancellation and Refunds:
- Pre-orders cannot be cancelled or refunded once the advance payment has been made, as this payment is used to secure the item with the distributor.
- In the unlikely event that we are unable to fulfil your pre-order, a full refund of the advance payment will be issued.
- Customer Obligations:
- It is the customer’s responsibility to ensure that all contact and shipping information provided is accurate and up to date.
- Customers must make the remaining balance payment promptly when notified to avoid delays in shipment.
- Communication:
- Blue Balloon Toys will provide regular updates on the status of your pre-order via email.
- Customers are encouraged to contact us with any questions or concerns regarding their pre-order.
- Shipping:
- Customers will be notified of the shipping and estimated delivery date once the item is ready for shipment.