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FAQ
product
What types of products do you sell?
We offer a wide range of collectibles, including Funko Pops, anime figures, Diecast cars, action figures, and pop merchandise from brands like Neca, Banpresto, Funko, DC Comics, Hasbro, Pop Mart, HotWheels, McFarlane, Bandai and many more.
Are your products authentic?
Yes, all our products are 100% authentic and licensed.
Ordering
How can I place an order?
You can place an order directly through our website by adding items to your cart and following the checkout process or send us a DM on instagram.
What payment methods do you accept?
We accept major credit cards, Debit card, google pay, upi, cod and other secure payment methods available at checkout, empowered by India’s most trusted payment gateway “RAZORPAY”
Shipping
Do you ship internationally?
Yes, Blue Balloon Toys offers worldwide shipping. We are committed to delivering our products to fans and collectors around the globe. Shipping rates and time may vary based on the destination.
How long does shipping take (WITHIN INDIA)?
AS SOON AS THE ORDER IS RECEIVED IT TAKES 42 HOURS TO PACK AND PROCESS IT. THE ORDER IS SHIPPED WITHIN 2 DAYS OF ITS PLACEMENT. ONCE THE ORDER IS DISPATCHED IT TAKES 3-5 BUSINESS DAYS DEPENDING ON THE PINCODE OF THE DELIVERY AREA. YOU CAN FIND MORE DETAILED INFORMATION ON OUR SHIPPING POLICY PAGE.
Returns and Exchanges
What is your return policy?
We accept returns within 7 days of purchase if the product is in its original condition. Please visit our Returns Policy page for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return.
Account and Order Management
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use that number to track your package on our website on the “Track Order” page available on the website menu or on the carrier’s website.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 2 hours of placing the order. We will do our best to accommodate your request if the order has not already been processed.
Customer Support
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by emailing us at support@blueballoontoys.com FROM Monday-Friday 11AM TO 7 PM
Promotions and Discounts
Do you offer any promotions or discounts?
Yes, we regularly offer promotions and discounts. Follow us on Instagram and sign up for our newsletter to stay updated on the latest deals.
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